Refund & Return Policy

Last Updated: 25 October 2026

1. Our Return Policy

At ReaperZip, we want you to feel confident with every purchase. We take pride in our products and want you to be happy with your order.

If you're not completely satisfied with your purchase, we're here to help.

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To start a return, simply contact our customer support team at justclass38@gmail.com.

2. Return Eligibility

To qualify for a return under our 30-day policy, your item should meet the following conditions:

• Be in its original condition.

• Be unworn and unused, apart from trying it on.

• Have its original tags attached, where applicable.

• Be returned with its original packaging where reasonably possible.

• Include proof of purchase or an order confirmation.

Items showing signs of excessive wear, damage caused by the customer or misuse may not qualify for a return under our extended return policy.

These conditions do not affect your statutory consumer rights.

3. How to Request a Return

Returning an item is simple.

Step 1: Contact Us

Email justclass38@gmail.com with your order number and the reason for your return.

Step 2: Receive Return Instructions

Our support team will review your request and provide instructions on how to return your item.

Step 3: Send Your Item Back

Carefully package your item and send it to the return address provided by our team.

Please do not send items back without first contacting us, as our return address may differ from the original shipping address.

Step 4: Return Assessment

Once your return has been received, we'll assess its condition and confirm the outcome of your request.

Where you have a legal right to cancel your order, that right remains valid regardless of whether you have received return authorisation from us.

4. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible at justclass38@gmail.com.

To help us resolve the issue quickly, please include:

• Your order number.

• A description of the problem.

• Clear photographs of the item, if available.

We will review the issue and help arrange an appropriate resolution, which may include a replacement, repair or refund.

Where an item is faulty or does not match its description, your statutory consumer rights apply.

We will cover reasonable return shipping costs where required by applicable consumer law.

5. Refunds

Once your return has been received and assessed, we'll notify you about the status of your refund.

Approved refunds will be issued to your original payment method.

The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

For customers exercising their UK statutory right to cancel an online order, we will issue the required refund within 14 days of receiving the returned item or receiving evidence that it has been sent back, whichever is earlier.

Where required by law, refunds will also include the original standard delivery cost.

Additional charges for premium or express delivery may not be refundable.

If you have not received an approved refund, please contact us at justclass38@gmail.com.

6. Change of Mind Returns

We understand that sometimes you may change your mind after purchasing an item.

That's why we offer a 30-day return window for eligible products.

For UK customers, most online purchases also include a legal right to cancel within 14 days of delivery without providing a reason.

Once you notify us of cancellation within this statutory period, you have a further 14 days to send the item back.

You may try on your hoodie as you would in a physical store. However, excessive handling that reduces the item's value may result in a lawful deduction from your refund.

For returns outside the statutory cancellation period but within our extended 30-day policy, items must meet our return eligibility requirements.

7. Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by law or agreed by our support team.

Where items arrive faulty, damaged or incorrect, we will cover reasonable return shipping costs where legally required.

We recommend using a tracked shipping service and keeping proof of postage.

ReaperZip cannot guarantee receipt of packages sent without tracking.

8. Exchanges

If you would like to exchange an item for a different size, please contact us at justclass38@gmail.com.

Exchanges depend on product availability and the condition of the returned item.

Our support team will explain the available options and any applicable shipping arrangements.

If an exchange is unavailable, we can help you explore a return and a new purchase where appropriate.

Your statutory rights relating to faulty or misdescribed goods are not affected.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at justclass38@gmail.com.

We will do our best to accommodate cancellation requests before an order has been dispatched.

If your order has already shipped, you may need to follow our return procedure once it arrives.

Any applicable statutory cancellation rights remain unaffected.

10. International Returns

We welcome customers from different countries and aim to make the returns process as straightforward as possible.

If you're requesting a return from outside the United Kingdom, please contact our support team for return instructions.

International return shipping costs may vary depending on your location.

Customers may be responsible for customs-related charges associated with returns, except where applicable law requires otherwise.

Your rights under applicable local consumer protection laws remain unaffected.

11. Your Consumer Rights

Nothing in this policy limits or removes any rights you may have under applicable consumer protection laws.

For customers in the United Kingdom, these include rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Faulty, damaged or misdescribed products may qualify for remedies beyond our standard 30-day return policy.

12. Contact Us

If you have any questions about returns, refunds, exchanges or your order, our support team is happy to help.

ReaperZip Customer Support

Email: justclass38@gmail.com

We aim to respond to customer enquiries as promptly as possible.

Thank you for shopping with ReaperZip.